Return Policy
RETURNS in our PITBULL ONLINE SHOP
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed, with tags, and in its original packaging. Please include proof of purchase or buyer information (such as name, email address, or order number) inside the package.
Please send your return to the following address:
PITBULL LLC
4603 Mission Blvd, #101
San Diego, CA 92109
USA
Customers are responsible for return shipping costs.
Make sure to include proof of purchase or buyer information inside the package to ensure proper processing of your refund. Returns without the required information or not meeting the above conditions may not be accepted.
If you have any questions or doubts regarding your return, please contact us at support@pitbull.store
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at support@pitbull.store.
For any inquiries or further information, please feel free to contact us